CSS Digital can offer Support in many different ways
IT Support is provided to our customers Monday to Friday 9:00am to 5:30pm (excluding Bank Holidays)
We also offer the following Remote Support tools:
This will provide CSS Digital with the ability to connect to your computer and provide assistance remotely. You must contact CSS Digital to obtain a 6 Digit PIN Number (or have been given one already) to ensure we have a current and unique connection to your Computer. After entering the PIN Number click Download.
You will need to Run the software on your computer and then fill in your information so we can make a connection directly to your Computer.
This is a temporary installation and the software will be removed when the session is terminated.
Remote Software Installation
This will install a Remote Support Agent called SolarWinds Take Control on your PC.
This will provide CSS Digital with the ability to connect to your computer and provide assistance remotely and also provide resident functions such as Chat, Request Support and Generate support Tickets. This is a persistent installation but can be uninstalled if required.
Please read the Terms and Conditions associated with providing this type of Remote Support.